Return Policy

At www.freakfashion.in, we are committed to ensuring your satisfaction with every purchase. If you receive damaged or defective items, we provide a straightforward return and exchange process.

1. Damaged or Defective Items

• If you receive items that are damaged or defective, please contact our customer support team within 7 days of receiving your order.
• We will guide you through the return or exchange process and provide the necessary instructions to proceed.

2. Return & Exchange Conditions

• Items must be returned in their original condition, with tags attached and in unworn and unused condition.
• The return must be initiated within 7 days of receiving the order.
• For damaged or defective items, all return shipping charges will be covered by Freak Fashion.

3. Refund Policy

We aim to process refunds promptly and transparently:

• If eligible for a refund due to damaged or defective items, the refund will be processed within 7 business days after we receive and verify the returned items.
• Refunds will be credited to your original payment method.
• Please note that depending on your bank’s processing time, it may take additional time for the refund to reflect in your account.

4. Cancellation Policy

We understand that circumstances may change. Our cancellation policy is as follows:

• Orders can only be cancelled if they have not yet been shipped.
• If your order has already been shipped, it cannot be cancelled. However, you can initiate the return process after receiving the items.

5. Things to Consider

• Carefully review product descriptions, sizes, and colors before placing your order to ensure they meet your expectations.
• Double-check the accuracy of your shipping address to avoid delivery issues.
• If you notice any package damage upon delivery, document it and inform our customer support team immediately.
• For returns and exchanges, ensure that the original packaging is intact.

6. Contact Us

For more information, clarification, or assistance with returns, refunds, exchanges, or cancellations, please reach out to our customer support team at support@freakfashion.in. We are dedicated to ensuring your satisfaction with your shopping experience at www.freakfashion.in.